Frequently Asked Questions

You don't have to do anything before we arrive, but it allows us to focus on what we do if the house is picked up before we get there regarding toys, dishes, and clothes!

You do not have to be home; we have several client keys kept in a secured location and used to unlock and lock up when we leave. Many people have automated garage doors that we have an access code, and that's the best way. We are very flexible, whatever works best for you, the homeowner.

We have three arrival windows throughout the day to ensure that we are not late and you aren't looking out the window for us.

Morning window is between 9 & 9:30

Mid-Day is between 11 & 1

Afternoon appointments are between 1 & 3

This is what insurance is for. Our policy is for the team to call me immediately so I can call the client and to leave whatever is broken in a box, if possible, for the client to dispose of how they see fit!! We are more than willing to replace anything damaged and use our insurance policies if necessary.

Quality Control and customer satisfaction are everything here at Brumfield Cleaning Company. If anything is missed, we come out immediately and re-clean anything you're not happy with.

There is not much we do not clean, but we do not clean any bio-hazardous areas or hoarding areas. We can help maintain once a hoard is cleaned up and have great recommendations for companies in the area that specialize in that.

If you have pets in your home, I do ask you to provide your own vacuum cleaner.

You can schedule your cleaning up to 6 months out.

The best way for you to relay info to your team is either to leave a detailed note or let me know the day before, and I will make sure your team knows exactly what you need to be done.

We can provide services twice a week, weekly, bi-weekly, monthly, or however often you need assistance.

We do everything possible to send out the same team every time. However, one of your team members may have a day off or sick day, and we will either replace her with a healthy team member, or you may have one less than normal, but the regular crew will be there.

We are so thankful for all our amazing clients that leave the teams a tip!!

Ideally, the dog would be out of the way or put in their crates when the team is cleaning, but we are also pet-friendly, and if they are not aggressive at all and will allow us to work, they can do their usual thing!

Everybody needs a little help when it comes to managing their home. Some of our most typical clients are homeowners who...

- Just had a baby and need to focus on parenting

- Have physical limitations that prevent them from cleaning

- Love entertaining and need a spotless space for guests

- Work full time and don't have time to keep up with cleaning

- Don't enjoy or don't know how to keep their home clean

From floor cleaning to window cleaning, our team does it all. No matter the reason you need cleaning services, you can count on our Winston-Salem, NC team for help.